Shipping policy
We don’t do mass-produced.
We don’t do shortcuts.
Some of our pieces are made just for you.
Here’s how shipping works.
ORDER PROCESSING
Some Scarred Society products are packed and posted by us from the UK. Others are made to order by trusted print-on-demand partners after you place your order.
Processing time:
Items we post ourselves (including Pass It On chips, the Rebel Running Cap and event clothing): usually 1–3 business days.
Made-to-order items: typically 2–7 business days before dispatch.
If your order contains both, they may arrive separately.
SHIPPING RATES
Items we post from the UK:
- Pass It On chips and Rebel Running Cap. UK: Royal Mail Tracked 48 £2.99, Royal Mail Tracked 24 £3.99. Europe: £6.99.
- Clothing and kits. UK: Standard Delivery (Royal Mail Tracked 48) £3.99, Express Delivery (Royal Mail Tracked 24) £4.99. Europe: £6.99.
Made-to-order items: our production partners set these rates, based on destination, product type, parcel size and carrier costs. You’ll see the exact price at checkout.
If your order includes items from more than one group, the shipping for each is added together at checkout because they ship separately.
ESTIMATED DELIVERY TIMES
Typical delivery estimates after dispatch:
- UK: 1–3 business days
- Europe: 5–10 business days
- USA: 3–10 business days (made-to-order items)
- Rest of world: 5–15+ business days (made-to-order items)
These are estimates — not guarantees. Customs processing and carrier delays are outside of our control.
EUROPE & INTERNATIONAL ORDERS – DUTIES & TAXES
We ship from the UK, so orders to the EU and other countries may be subject to import VAT, customs duty or handling fees charged by your local authorities or courier when your parcel arrives. Since July 2026, the EU also charges a small flat customs duty on every parcel from outside the EU.
These charges:
- Are not included in the product price
- Are not included in shipping costs
- Are paid to your courier or post office, not to us
Scarred Society is not responsible for delays caused by customs, nor for any additional charges required for import. Postage can’t be refunded on parcels refused because of these charges.
If you’re unsure what your country charges, we recommend checking with your local customs office before placing your order.
TRACKING
All UK orders we post ourselves are sent tracked. You’ll receive a tracking link by email once your order is on its way. Tracking for Europe orders is provided where available.
LOST OR DELAYED PARCELS
Once your order has shipped, delivery is handled by the carrier.
If your tracking shows a delay, please:
- Check with the carrier first
- Contact us at shop@thepeacockbrothers.co.uk if you need help
We’ll always do what we can to support you.
INCORRECT SHIPPING INFORMATION
Please double-check your shipping address at checkout.
If an order is returned due to incorrect address details provided by the customer, additional shipping fees may apply to resend it.
QUESTIONS?
Email: shop@thepeacockbrothers.co.uk
We’re here to help — but we don’t control customs offices or postal systems.