Shipping policy

We don’t do mass-produced.
We don’t do shortcuts.
Some of our pieces are made just for you.

Here’s how shipping works.

ORDER PROCESSING

Most Scarred Society products are produced using trusted third-party print-on-demand partners. That means certain items are made after you place your order.

Processing time:
Typically 2–7 business days before dispatch.

If your order contains multiple products, they may ship separately depending on where they are produced.

SHIPPING RATES

Shipping rates are calculated at checkout.

For some products, our third-party production partners set the shipping rates directly. These are based on:

  • Destination country

  • Product type

  • Parcel size and weight

  • Carrier costs

We do not manually control every shipping rate, but we always aim to keep them fair and transparent.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on your location and the product ordered.

Typical delivery estimates after dispatch:

  • UK: 2–5 business days

  • Europe: 3–10 business days

  • USA: 3–10 business days

  • Rest of world: 5–15+ business days

These are estimates — not guarantees. Customs processing and carrier delays are outside of our control.

INTERNATIONAL ORDERS – DUTIES & TAXES

If you’re ordering from outside the country of dispatch, your order may be subject to import duties, taxes, or customs fees charged by your local authorities.

These charges:

  • Are not included in the product price

  • Are not included in shipping costs

  • Are the responsibility of the customer

Scarred Society is not responsible for delays caused by customs, nor for any additional charges required for import.

If you’re unsure whether your country applies import duties, we recommend checking with your local customs office before placing your order.

SEPARATE SHIPMENTS

Because some products are fulfilled by different production partners, items in the same order may arrive separately.

You will receive tracking information (where available) for each shipment.

LOST OR DELAYED PARCELS

Once your order has shipped, delivery is handled by the carrier.

If your tracking shows a delay, please:

  1. Check with the carrier first

  2. Contact us at shop@thepeacockbrothers.co.uk if you need help

We’ll always do what we can to support you.

INCORRECT SHIPPING INFORMATION

Please double-check your shipping address at checkout.

If an order is returned due to incorrect address details provided by the customer, additional shipping fees may apply to resend it.

QUESTIONS?

Email: shop@thepeacockbrothers.co.uk

We’re here to help — but we don’t control customs offices or postal systems.